If you have encountered any lag and buffering issue, you can report to our technical team and get support by filling in the form. We will get back to you as soon as possible.
  1. Please fill in the form in Chinese or English.
  2. You may be required to submit further documents to support your claim in case of need.
  3. If you are applying for money-back, please attach and upload the proof of your captured Round-trip Latency within seven working days from the dated of the captured Round-trip Latency. You may refer to [Gamer Pack Money-Back Recommendation] for more information.
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We recommend you to upload ping or traceroute screenshot
(File format: JPEG, PNG, PDF, ZIP, RAR, 7z; Max. file size: 10MB; Max. no of file: 1)
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