We devote to optimize online gaming experience for gamers. If you encounter any lag and buffering issue, need to request for money-back, or hope to improve the latency of dedicated game servers, please send us your feedback and get support by filling in this form, choosing the appropriate category “Technical problem” / “Money-back” / “Request for Route Optimization”. We will get back to you as soon as possible.
  1. Please fill in the form in Chinese or English.
  2. You may be required to submit further documents to support your claim in case of need.
  3. If you are applying for money-back, please attach and upload the proof of your captured Round-trip Latency within seven working days from the dated of the captured Round-trip Latency. You may refer to [Gamer Pack Money-Back Recommendation] for more information.
  1. Please fill in the form in Chinese or English.
  2. Please provide the “Game name”, “Game server location (country or district)” and “IP address of game server”.
  3. Please note that we can only customize routing path to dedicated game servers, but not the path to servers hosted by users.
  4. You may be required to submit further information to support your request if necessary.
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We recommend you to upload ping or traceroute screenshot
(File format: JPEG, PNG, PDF, ZIP, RAR, 7z; Max. file size: 10MB; Max. no of file: 1)
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