Gamer Pack^ offers 6 winning features
Guarantee low latency for designated game servers* and offer double money-back if service is not up to standard
Guarantee low latency for designated game servers* and offer double money-back if service is not up to standard
Guarantee
Understanding that high latency is definitely not an option for gamers, we guarantee you with low latency to designated game servers. What's more, you are able to claim double daily service fee back if we fail to meet our benchmark! Our guarantee will be extended to more online games and the list will be adjusted from time to time in order to take the benefit to greater numbers of gamers.

Benchmark of Games listed **:
Diablo 3
Asia (Taiwan & Korea)
25 – 75 ms
North America
160 – 220 ms
 
Europe
180 – 250 ms
Heroes of the Storm
Taiwan
25 – 48 ms
North America (West Coast)
160 – 190 ms
North America (Central)
160 – 220 ms
Europe
180 – 250 ms
League of Legends
Taiwan
25 – 48 ms
 
 
 
Overwatch
Asia (Taiwan & Korea)
25 – 75 ms
North America
160 – 220 ms
 
Europe
180 – 250 ms
Starcraft II
Asia (Taiwan & Korea)
25 – 75 ms
North America (West Coast)
160 – 190 ms
North America (Central)
160 – 220 ms
Europe
180 – 250 ms
World of Warcraft
Asia (Taiwan & Korea)
25 – 75 ms
North America (West Coast & Central)
160 – 220 ms
 
Europe
180 – 250 ms
** The latency benchmark is updated from time to time. Last update: December 20, 2016.
The online game latency benchmark is measured from NETVIGATOR's backbone network to game providers' specified server locations, which will be the farthest reachable server along a connection path (please see illustration below).

The online game latency benchmark is measured from NETVIGATOR's backbone network to game providers' specified server locations, which will be the farthest reachable server along a connection path. The online game latency benchmark is measured from NETVIGATOR's backbone network to game providers' specified server locations, which will be the farthest reachable server along a connection path.
Keep Up-to-date with Latency Monitoring Chart<sup>*</sup>
Keep Up-to-date with Latency Monitoring Chart*
We track latency performance of 18 popular game servers worldwide in geographies such as Asia, North America and Europe. You can check the latest latency status of your favorite game with one click.

Connect with PCCW Global's backbone network, which provides diversified private-peering arrangement with major carriers, as well as Internet service and content providers (ISPs and ICPs) within each region. This ensures regional traffic is delivered within a region, so end users can enjoy a low-latency gaming experience.
Dedicated online feedback support
Dedicated online feedback support
We provide online feedback support exclusively for gamers, enabling them to report technical issues encountered. We follow up on these reports as soon as possible.
Shortening game patch download time#
Shortening game patch download time#
Tired of waiting for large game files to download? Gamer Pack is the solution because it ensures popular game files and patches are pre-downloaded to a specified NETVIGATOR server. This means you no longer need to download from servers located overseas.
Smooth live-streaming performance by connecting to a video-streaming platform#
Smooth live-streaming performance by connecting to a video-streaming platform#
Most gamers love watching live eSports competitions, so we have improved live-streaming performance through NETVIGATOR's connections with major live-streaming platforms. This minimizes lag and buffering when watching a live stream.
Exclusive discount for game peripherals in HKTShop.com
Exclusive discount for game peripherals in HKTShop.com
Gear up with exclusive game peripherals discount in HKTShop! We provide offers from time to time in order to suit your needs!
Register Now

Latency Monitoring Example


Game Name
Server Location
Latency +
League of Legends
Taiwan
LowLow
26ms
^ The Service is available only to designated NETVIGATOR 1000M or above Fiber-to-the-Home broadband customers, and bound by Terms and Conditions.
* The low latency guarantee applies to 18 overseas game servers. Service monitoring covers games that include League of Legends, Overwatch, Heroes of the Storm, Diablo 3, World of Warcraft and Starcraft II.
# Applicable to all NETVIGATOR customers.
+ The above-mentioned latency current status is measured as a lab test figure. Actual latency current status you experienced using the service will differ from the listed figure and will be affected by your device, technology, network and software used, network configuration and coverage, usage levels, international bandwidth and extraneous factors.

Gamer Pack Service is an extra service under HKT NETVIGATOR Broadband Services that enable you to connect to online games. The HKT Group is not associated with and does not own nor endorse any online games shown on this site or their contents and servers, unless we specified otherwise. You will need to subscribe to an online game and comply with its relevant terms and conditions in order to play. All intellectual property rights of online games shown on this site and their contents and servers are the property of the relevant registered owners.
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