Understanding that high latency is definitely not an option for gamers, we guarantee you with low latency to designated game servers. What's more, you are able to claim double daily service fee back if we fail to meet our benchmark! Our guarantee may be extended to more online games and the list will be adjusted from time to time in order to take the benefit to greater numbers of gamers.

Benchmark of Games listed ^**:

PS4/PS5 Games
PC Games

**	The latency benchmark is updated from time to time. Last update: May 19, 2023.

The online game latency benchmark is measured from NETVIGATOR's backbone network to game providers' specified server locations, which will be the farthest reachable server along a connection path (please see illustration below).

We track latency performance of multiple popular game servers worldwide in geographies such as Asia, North America and Europe. You can check the latest latency status of your favorite game with one click.

Connect with PCCW Global's backbone network, which provides diversified private-peering arrangement with major carriers, as well as Internet service and content providers (ISPs and ICPs) within each region. This ensures regional traffic is delivered within a region, so end users can enjoy a low-latency gaming experience.

Game Optimiser^° detects running games automatically and allocates a PC’s core processors resources for maximum power. This eliminates frames per second (FPS) lags in PC games and frees your PC from programs running in the background to provide a smoother gaming experience to you.

Dark Web Monitor^~ keeps an eye on dark web to check whether your personal credentials (e.g. game accounts) are exposed in dark web. You will be notified if your personal information is found in the dark web.

You can report any technical issue and designated dedicated server optimization to our online support portal, exclusively for our customers.

Customer may have a chance to enjoy periodic discount on different e-Sports product and gaming peripherals , we also offer “Annual event pass”, designated customer may have a chance to receive admission ticket for gaming or other events from time to time.

Most gamers love watching live eSports competitions, Gamer Pack connects with PCCW Global's backbone network, which provides diversified private-peering arrangement within each region, to ensure smooth viewing experience at all times.

Tired of waiting for large game files to download? Under NETVIGATOR 1000M or above broadband service with Gamer Pack, you may download game patches at ultra-speed.